Our client is a boutique London-based law firm specialising in complex, high-value, and cross-border matters. The firm advises corporates, investors, and high-net-worth individuals on dispute resolution, regulatory issues, and international legal strategy, well-established and recognised for their commercially focused approach, international outlook, and ability to navigate sophisticated legal challenges across multiple jurisdictions.

The Practice Manager is responsible for overseeing the firm’s operational processes, ensuring that legal work progresses efficiently and is translated into timely and accurate billing. The role sits at the centre of legal delivery, operations, and finance, providing structure, visibility, and consistency across workflows, billing cycles, and reporting.

Responsibilities

Workflow & Matter Management

• Oversee allocation of work across the legal team
• Monitor matter progress, timelines, and capacity
• Identify and address bottlenecks
• Ensure matters progress efficiently from instruction through to completion

Billing & Revenue Process

• Ensure time recording is accurate and up to date across the team
• Coordinate monthly billing cycles with solicitors
• Oversee the conversion of WIP into invoices
• Ensure invoices are issued in a timely and consistent manner

Reporting & Financial Visibility

• Produce weekly reporting on revenue, WIP, and pipeline
• Provide clear visibility on operational and financial performance
• Identify risks such as unbilled time, delays in billing, or matter stagnation
• Work closely with the Finance function to align operational and financial data

Client Journey & Standards

• Oversee onboarding processes, including KYC and matter setup
• Maintain consistent standards of client communication and delivery
• Support continuous improvement of the client experience

Systems & Process Management

• Oversee and optimise use of systems (including Clio and CRM)
• Maintain and develop internal processes and operational documentation
• Ensure data integrity across systems

Team Coordination

• Act as a central coordination point between legal, operations, and finance
• Support the Partner on pipeline visibility
• Supervise and support Junior Operations

Key skills

• 5+ years’ experience in a law firm operations or legal management role
• Strong understanding of law firm workflows, billing processes, and WIP management
• Commercially aware with the ability to interpret operational data in a financial context
• Highly organised with strong attention to detail
• Confident working with legal systems and reporting tools
• Effective communicator, able to work across legal and non-legal teams

Job advantages

• Fantastic close-knit team to be a part of
• Exciting clients and cases
• Diverse international environment
• Competitive salary and bonus potential
• Flexible work – hybrid option available
• Charming office in the heart of London
• Opportunity to feel your potential and grow with the team